A company's brand strategy used to be mostly based on in-person interactions.
All are essential components of a larger brand marketing plan that depend on customers entering stores, such as Target's vivid red aisles, Best Buy's polo-clad employees, and Jimmy John's freakishly quick sandwiches.
Digital brand strategies are now a top priority for marketing and communications professionals as more individuals use digital platforms to browse, buy, review, and gush.
Fortunately, there is one area where both teams may have a significant impact right now. It's their social media strategy, not a storefront.
Social media is the main platform for audiences to interact with brands. Gaining more market share and retaining customers is possible with a social-first brand strategy.
Here, we'll outline the basics of brand strategy. With templates to guide you through each phase, we've also provided advice on creating your own framework.
Let's start now.
What is a brand strategy?
A brand strategy describes your approach to the effort involved in creating and preserving a positive brand reputation. These blueprints describe how various brand components interact to promote positive brand perception across channels. That includes your:
- brand goals and values
- Voice, tone, and brand personality
- visual material
- brand storytelling
While your brand marketing strategy should work across all platforms, social media is where it really comes to life. Social media is used by people for a variety of purposes, including entertainment, information, support, and more. An organized brand strategy may make the most of these opportunities and produce interactions that build enduring bonds.
These relationships do more than just improve your financial situation. During a crisis, they can also be a potent source of social capital.
Because of this, developing a brand marketing strategy requires collaboration between specialists in social media and communications. Together, the two teams may create a strategy that protects a brand's future for many years.
Why strategic brand management matters on social
- The voice, tone, and personality behind your brand is known as your brand persona.
- Your brand's unique visuals make up your visual identity.
These connections may result in a supportive audience that actively supports latest products, announcements, and more in good times. Your company may survive difficult times by building a strong brand reputation.
That encompasses more than just any difficulties your company might experience. In line with the 2022 Sprout Social IndexTM, 71% of customers believe it's essential for businesses to spread awareness of and take a position on sensitive topics.
Brands can manage their new position in global events and cultural moments with the aid of a framework for brand strategy that is documented.What is a brand strategy framework?
- Executive communications: The methods used by the executive group of your company to spread the message of your brand.
- How you spread your brand's message within your organization through internal communications.
- Public relations: The means by which you convey your brand's message to the general public.
- Social media: How you reach out to your social audience with your brand message.
Your template for developing a holistic brand strategy framework
- Senior leaders
- Company culture captains
- Brand designers
- Recent hires
Hi everyone,
I hope you’re doing well. I’m reaching out because we’re looking for participants for our upcoming brand discovery project. You’ve been identified by our team as an internal brand champion, and we’d love to have you involved.
The ask
We’ll be hosting a series of discovery sessions to develop a brand strategy framework unique to [Company Name]. Prior to your small group session, we’ll ask you to complete a brand questionnaire. During the hour-long session, we’ll discuss and build upon answers during a team brainstorm.
The total time commitment will be about 2-3 hours over the course of three months.
If you’re interested in participating, please respond to this email no later than [Date]. We will follow up with the brand questionnaire and details on your discovery session.
Best,
[Name]
Step 2: Host discovery sessions
- What currently does our brand well?
- What strengths do our competitors have?
- What distinguishes our company from the competition?
- What does our brand now lack? Why are we having trouble communicating?
- Whom would our brand choose if it were an actor?
- What would you say our brand personality is like?
- Which feelings would you relate to our brand?
Step 3: Document your findings
- Your brand's stance: Explain the "what" and "why" of your company (your purpose, personality, value props, etc.)
- Values: Describe the tenets that act as your culture's north star.
- Messaging guidelines: Describe the language and tone of your brand in action (your tagline, messaging pillars, etc.)
- Visual guidelines: Describe the artistic threads that bind your visual materials together (including fonts, typography, colors, design elements, mascots, etc.)
Step 4: Create a crisis plan
- Leader of the crisis communication team
- Coordinator for crisis communication
- Final decision-maker Legal advisor
Step 5: Circulate for review
Hi everyone,
The first iteration of our brand strategy framework is attached and ready for review.
This framework is designed to help leaders across our business build and maintain our brand across channels. Here are some specific areas of feedback I’d like you all to address as you review this document:
- Is anything missing or unclear?
- Does the format of this document make sense for its intended use?
- Is there anything that we can improve?
Please share your feedback with me via email by [Date]. I look forward to hearing your thoughts!
Best,
[Name]